Get Help with Your Questions and Concerns
At Vegas Hero, we are committed to providing the best possible experience for our users. If you have any questions or concerns about your account, a particular game, or need technical support, please don't hesitate to contact us.
We strive to be available 24/7 to assist with any queries you may have. Our customer support team is dedicated to helping you with all aspects of our service.
Live Chat
Our live chat feature allows you to instantly connect with a member of our support team. This provides an immediate solution for most common issues and questions.
If your issue requires more in-depth assistance, please email us. We will respond within 12-24 hours during business hours (Monday - Friday, 9am - 5pm GMT).
Help Centre Access
We have a comprehensive help centre that contains frequently asked questions and answers to common issues. Please visit our Help Centre for more information.
If you or someone you know is struggling with gambling addiction, please visit the National Self-Exclusion Scheme (GAMSTOP) website for support and guidance.
Technical Support
For technical troubleshooting assistance, including mobile device compatibility questions, contact us through live chat or email. Our team will do their best to resolve your issue promptly.
If you are experiencing issues with your account, please don't hesitate to contact our dedicated account recovery team via email for support and guidance.
Self-Service Options
To reduce waiting times, we encourage users to visit our self-service help section within the Help Centre. This offers a quick solution for most routine inquiries.
You can choose from various communication methods to reach us:
General Support Workflow
Our team will do their best to respond within 12-24 hours during business hours (Monday - Friday, 9am - 5pm GMT). We appreciate your patience and understanding that our response time may vary depending on the volume of queries we receive.
